CANCELLATION POLICY
our cancellation policy must be approved by client before booking an appointment online
All appointments require a valid credit card on file.
Please ensure you are opted in to receive our text notifications.
We send a text reminder 5 days prior to your scheduled appointment to allow adequate time to reschedule if needed. A confirmation text is also sent 2 days before your appointment.
Appointments must be cancelled or rescheduled by the end of business day two (2) days prior to your scheduled appointment. Cancellations made after this time will be considered late cancellations.
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Late cancellations will be charged 50% of the scheduled service total
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No-show appointments will be charged 100% of the scheduled service total
Same-day calls, texts, voicemails, or messages do not qualify as proper notice.
SMS PRIVACY POLICY
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages (appointment reminders and confirmation) from ONE ZERO FOUR SALON.
Opt-Out : You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the
keyword HELP for more assistance, or you can get help directly at info@onezerofoursalon.com or call 617-481-8039.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. 2 to 3 texts per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy above.